Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Phone or WhatsApp number
• Brand or business name
• Current website address
• Services you are interested in
• Estimated budget
• Desired launch timeline
• Project requirements and messages
• Billing and transaction information
• Files, content, images or business materials you send us
• Any other information you voluntarily provide

Please avoid sending sensitive personal information unless it is genuinely required for your project.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location derived from your IP address
• Pages visited
• Time spent on the website
• Referring website
• Form interactions
• Cookie and analytics information

This information helps us maintain, secure and improve the website.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries
• Understand your project requirements
• Prepare quotations and proposals
• Provide website design, development, automation, branding and related services
• Communicate about your project
• Process payments and maintain transaction records
• Provide customer support
• Schedule consultations
• Improve our website and services
• Detect fraud, abuse or security threats
• Maintain business and legal records
• Send service-related communications
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet applicable legal, tax, accounting and regulatory obligations

We will not use your personal information for purposes that are materially different from those described here without providing appropriate notice.

4. Legal Grounds for Processing

Where applicable law requires a legal basis, we may process your information because:

• You have given your consent
• Processing is necessary to answer your enquiry
• Processing is necessary to prepare or perform a contract
• Processing is necessary to comply with a legal obligation
• Processing supports our legitimate business interests, provided those interests do not override your rights
• Processing is necessary to establish, exercise or defend legal claims

You may withdraw consent at any time where our processing is based on consent. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.

5. Enquiry Forms

When you submit an enquiry form, we use the information provided to review your request, communicate with you and determine whether we can provide the requested services.

Submitting an enquiry does not create a binding service agreement. A project begins only after its scope, price, payment terms and other conditions have been confirmed separately.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember website preferences
• Maintain website functionality
• Understand visitor activity
• Measure website performance
• Prevent fraud and improve security
• Support advertising or marketing campaigns

Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may require your consent depending on your location.

Where a cookie consent tool is available, you may use it to accept, reject or adjust non-essential cookies. You can also control cookies through your browser settings.

Disabling certain cookies may affect parts of the website.

7. Marketing Communications

We may send promotional emails or messages only where you have agreed to receive them or where otherwise permitted by applicable law.

You may unsubscribe at any time by:

• Using the unsubscribe option in the communication
• Replying and asking to be removed
• Contacting us using the details below

We may still send essential service-related messages concerning an active enquiry, transaction or project.

8. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary, including:

• Website hosting providers
• Cloud storage providers
• Email and communication platforms
• Analytics providers
• Scheduling platforms
• Payment processors
• Customer relationship management tools
• Website-development and software platforms
• Contractors assisting with an approved project
• Accountants, legal advisers and professional consultants
• Government authorities where disclosure is legally required

These providers may process information only for the services they provide to us, subject to their own legal and contractual obligations.

We may also disclose information where necessary to protect our rights, users, systems or the public, or in connection with a business sale, merger, restructuring or transfer.

9. International Data Transfers

Some service providers we use may store or process information internationally.

Where information is transferred internationally, we will take reasonable steps to use reputable providers and appropriate safeguards, where required by applicable law.

By using our website or submitting information, you understand that your information may be processed in countries whose data-protection rules may differ from those in your country.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you become a client
• The duration of a project
• The nature of our communications
• Legal, accounting and tax obligations
• Contractual limitation periods
• Fraud prevention and dispute resolution requirements

When information is no longer reasonably required, we may delete, anonymize or securely archive it.

11. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no website, internet transmission or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information
• Restriction of certain processing
• Withdrawal of consent
• Objection to certain uses of your information
• A portable copy of information you provided
• Information about how your data is being used

We may need to verify your identity before completing a request.

Some requests may be limited where retaining information is necessary for legal obligations, active contracts, fraud prevention, dispute resolution or the protection of another person’s rights.

To submit a privacy request, contact us at originatesites@gmail.com

13. Children’s Privacy

Our website and services are intended for businesses and individuals who are legally able to enter into contracts.

We do not knowingly collect personal information from children under 16 without appropriate authorization. If you believe that a child has submitted personal information to us, contact us so that we can review and, where appropriate, delete it.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy, content, security or practices of third parties. You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

16. Contact Us

For questions, requests or complaints concerning this Privacy Policy, contact:

Where applicable, you may also have the right to raise a complaint with the data-protection or consumer-protection authority responsible for your location.